Privacy Policy

1. Company Identity

This Privacy Policy explains how WAPIV Technologies ("WAPIV", "we", "us", or "our") collects, uses, stores, and protects information when you use wapiv.com and WAPIV services.

WAPIV Technologies operates from:
210, Ward No. 15, Dindori, Madhya Pradesh, 481880, India.

WAPIV provides a WhatsApp-first CRM and AI automation platform for businesses, including lead management, customer conversations, AI-assisted and automated responses, knowledge bases, booking workflows, and related business automation.

2. Information We Collect

WAPIV collects information necessary to provide, secure, maintain, and improve its website and services. The information we process generally falls into four categories:

• Information provided directly by users: Data submitted when creating accounts, communicating with us, or using platform features.
• Information generated through use of the platform: Operational logs, workflow configurations, and interaction records created during service execution.
• Automatically collected technical information: Basic network and system data required for security, diagnostics, and session management.
• Information processed through integrations: Data transmitted via third-party services integrated with WAPIV, such as Meta's WhatsApp Cloud API.

3. Information Provided by Users

When you interact with our website or register for and use WAPIV services, we may collect the following information:

• Full name
• Business email address
• WhatsApp and telephone numbers
• Company name and business information
• Account login credentials
• Messages and communications submitted to our team or processed through the platform
• Information submitted through contact, lead, or demo forms
• AI knowledge-base content, business documentation, and FAQs
• Configuration settings, prompt instructions, and automation workflows
• Billing-related information and transaction metadata

Note: WAPIV does not store complete payment card numbers or CVV/security codes on its servers. All payment transactions are handled directly by our payment processor.

4. Automatically Collected Information

When you access wapiv.com or use the WAPIV platform, we may automatically collect technical information required for service operation, security monitoring, and troubleshooting, including:

• IP address and security-related identifiers
• Browser type and version
• Device and operating system information
• Request timestamps and access logs
• Referrer URL information
• Basic usage statistics and system diagnostic data

5. Cookies

WAPIV uses cookies and similar storage technologies:

• Essential Cookies: Required for user authentication, security enforcement, session maintenance, and core functionality of the platform.
• Optional Cookies: Where used, optional cookies require explicit consent via our cookie consent banner.

You can adjust or update your cookie preferences at any time using the cookie preference controls provided on our website or through your browser settings.

6. WhatsApp Data

WAPIV integrates directly with Meta's WhatsApp Cloud API. When a business connects WhatsApp to WAPIV, we may process:

• Sender and recipient phone numbers
• Contact names and profile information
• Message contents and media transmitted through WhatsApp
• Message timestamps and delivery statuses
• Conversation history and thread metadata

This information is processed to deliver core WAPIV features, including team inbox management, lead qualification, AI automated responses, follow-up scheduling, booking workflows, and message routing.

7. AI Processing

WAPIV provides AI-assisted and automated communication features by integrating with commercial AI service providers, including:

• OpenAI
• Groq
• Google Gemini
• Anthropic

Data submitted through AI features (such as customer message inputs and knowledge base prompts) may be processed by these third-party providers to generate responses and execute automated workflows.

We utilize third-party AI processing to enable key product capabilities, including:

• Automated customer responses and conversation handling
• Lead qualification and intent analysis
• Information retrieval from customer knowledge bases
• Sales and booking assistance workflows
• Customer support auto-replies

8. Customer Knowledge Bases

WAPIV allows business customers to upload documentation, FAQs, product catalogs, service guides, and operational details to configure custom AI knowledge bases.

This content is processed exclusively to generate AI responses and execute automated workflows specific to that customer's account. The customer remains responsible for ensuring it holds all necessary permissions, licenses, and rights to upload and process such information on the WAPIV platform.

9. How We Use Information

We process information for legitimate operational and business purposes, including:

• Providing, operating, and maintaining the WAPIV website and platform
• Creating, authenticating, and managing user accounts
• Processing subscription plans and billing transactions
• Delivering WhatsApp CRM, messaging, and team inbox functionality
• Executing AI automated workflows and knowledge-base responses
• Managing appointment bookings and customer pipeline stages
• Responding to support requests and technical inquiries
• Monitoring platform security, preventing fraud, and detecting abuse
• Troubleshooting technical issues and improving service performance
• Complying with statutory legal, accounting, and tax obligations

10. Legal Bases

Where applicable law requires a legal basis for processing personal information, WAPIV relies on one or more of the following bases, depending on the specific context and interaction:

• Performance of a Contract: Processing necessary to fulfill our terms of service and deliver requested platform functionality to our customers.
• Legitimate Interests: Processing required to secure our network, prevent fraud, improve platform performance, and manage customer relations.
• Legal Compliance: Processing necessary to satisfy statutory tax, legal, or regulatory obligations.
• Consent: Processing based on explicit consent provided by users, such as optional cookie consent or specific marketing sign-ups, which may be withdrawn at any time.

11. Payments

Subscription payments and monetary transactions on WAPIV are processed securely through Razorpay.

WAPIV does not store or process complete payment card numbers, bank credentials, or security codes (CVV) on its own servers. All payment information is submitted directly to Razorpay, whose processing is subject to Razorpay's applicable terms of service and privacy documentation.

12. Third-Party Service Providers

WAPIV relies on trusted third-party infrastructure and service providers to operate its platform. These categories of providers include:

• Cloud Infrastructure & Hosting: Amazon Web Services (AWS)
• Database & Authentication Services: Supabase / PostgreSQL
• Messaging API Provider: Meta WhatsApp Cloud API
• Payment Processing: Razorpay
• AI Service Providers: OpenAI, Groq, Google Gemini, Anthropic

These service providers access and process information strictly as required to perform their functions on behalf of WAPIV or as mandated by law.

13. Data Security

WAPIV implements technical and organizational security controls designed to safeguard personal information from unauthorized access, loss, or disclosure. Security measures include:

• Role-based access controls and server-side authorization checks
• Database security enforced via Supabase Row Level Security (RLS) policies
• Secure API communication and credential management
• Infrastructure-level encryption and operational monitoring

While we maintain reasonable safeguards, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

14. Data Sharing and Disclosure

WAPIV does not sell or rent personal information to third parties. We disclose information only under the following circumstances:

• To technical service providers necessary for operating and hosting the platform
• To Meta for WhatsApp Cloud API message transmission
• To Razorpay for subscription payment processing
• To AI providers when necessary to process requests initiated by platform workflows
• To comply with legal obligations, valid subpoenas, court orders, or governmental inquiries
• To enforce our terms, protect the security and safety of WAPIV, our users, or the public
• In connection with a merger, business acquisition, restructuring, or sale of assets, subject to standard confidentiality protections

15. International Data Transfers

WAPIV serves customers globally. Information processed by WAPIV may be stored, transferred, or accessed in countries outside your country of residence, including India and regions where our cloud providers (such as AWS and Supabase) maintain server infrastructure.

Where international data transfers occur, WAPIV takes steps to ensure appropriate contractual and security safeguards are applied in accordance with applicable data protection laws.

16. Data Retention

WAPIV retains personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Maintaining active customer accounts and delivering platform services
• Fulfilling legal, tax, statutory accounting, and regulatory obligations
• Resolving disputes and enforcing legal agreements
• Maintaining platform security and fraud prevention logs

17. Account and Data Deletion

Business customers may request deletion of their WAPIV account and associated operational data by sending an email request to:

private@wapiv.com

Upon verification and approval of an account deletion request, WAPIV will purge operational customer data associated with the account, including:

• Customer contact and lead records
• Stored WhatsApp conversation data
• Uploaded AI knowledge-base files and documents
• Configured automation rules and prompt templates
• Account profile settings

Certain transaction records, tax metadata, or legal logs may be retained for longer periods where required by applicable laws or regulatory obligations.

18. User Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information, such as:

• Access: The right to request copies of your personal data held by WAPIV.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal data under certain conditions.
• Data Portability: The right to request transfer of your data to another service provider.
• Restriction / Objection: The right to object to or request restriction of certain processing activities.
• Consent Withdrawal: The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact private@wapiv.com. Identity verification may be required to process your request.

19. Children's Privacy

WAPIV is a business-to-business platform and is not designed or intended for use by children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us at private@wapiv.com so we can take appropriate steps to remove the data.

20. Third-Party Links and Services

Our website and platform may contain links or integrations to third-party websites, tools, or services. WAPIV is not responsible for the privacy practices, content, or security of external third-party sites. We encourage users to review the privacy policies of any third-party services they interact with.

21. Changes to This Privacy Policy

WAPIV Technologies may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When updates occur, we will revise the "Last Updated" date at the top of this policy. For material changes, we may provide additional notification such as an email update or platform notice.