Refund & Cancellation Policy

1. Overview and Business Identity

This Refund & Cancellation Policy governs subscription billing, cancellations, and refund requests for software services provided by WAPIV Technologies ("WAPIV", "we", "us", or "our"), operating from:

WAPIV Technologies
210, Ward No. 15, Dindori, Madhya Pradesh, 481880, India
Support & Billing Inquiries: support@wapiv.com

WAPIV operates as a business-to-business (B2B) cloud software platform. We are committed to fair and transparent billing practices. Please review these terms carefully to understand your rights and obligations regarding subscription payments.

2. Subscription Billing Cycles

WAPIV services are billed on a recurring advance subscription basis, either monthly or annually, based on the plan selected (Starter, Pro, or Premium) plus any active add-on capacity:

• Monthly Subscriptions: Billed every thirty (30) days from the initial activation date.
• Annual Subscriptions: Billed upfront for a full twelve (12) month service commitment, offering discounted rates.
• Recurring Auto-Renewal: Subscriptions renew automatically at the conclusion of each billing period unless cancelled prior to the renewal date.

3. Subscription Cancellation Procedure

You may cancel your subscription at any time without penalty or cancellation fees. To cancel:

• Navigate to your Account > Billing Settings within the WAPIV application and select "Cancel Subscription"; or
• Send a cancellation request from your registered account email to support@wapiv.com with your account identifier and company name.

Effective Timing: Cancellations take effect at the conclusion of your current paid billing period. You retain full access to all platform features, automation flows, and conversation history through the remainder of the paid term. Once the billing cycle concludes, your account will downgrade or deactivate and no further recurring charges will be initiated.

4. Refund Policy

Because WAPIV provides immediate software provisioning, cloud resources, and access to AI models upon plan activation:

• Monthly Subscriptions: Payments for monthly subscription cycles are non-refundable once the billing cycle has commenced. We do not provide prorated refunds for mid-month cancellations.
• Annual Subscriptions (14-Day Evaluation Window): For annual plan purchases, WAPIV offers a fourteen (14) day money-back guarantee from the initial purchase date. If you determine that WAPIV does not meet your business operational needs within the first 14 days, contact support@wapiv.com for a full refund of your annual platform fee. Refund requests submitted after 14 days from initial purchase are non-refundable.
• Add-on Services: Extra automation flows or team seat add-ons are non-refundable once provisioned for the applicable billing period.

5. Duplicate or Erroneous Charges

If you believe you have been charged in error, experienced a duplicate transaction, or incurred an incorrect invoice amount, please notify us within thirty (30) days of the transaction date at support@wapiv.com.

Upon verification of a duplicate charge or technical billing error by our accounts team, we will immediately process a full refund to the original payment method. Verified billing corrections are typically issued within 5 to 7 business days, depending on your bank or payment processor.

6. Failed Payments and Account Status

If a recurring subscription renewal payment fails (due to card expiration, insufficient funds, or banking declines):

• Our billing system may attempt to retry the transaction over a grace period;
• You will receive an automated email notice to update your payment information;
• If payment is not resolved within the grace period, automated AI conversation triggers and outgoing messaging flows will pause until payment is settled;
• Existing historical customer data and configured workflows remain stored safely during the grace period to prevent data loss.

7. Third-Party Messaging Fees Disclaimer

WAPIV subscription plans cover access to the WAPIV software platform, AI agents, CRM tools, and workflow automation. Any conversation-based fees assessed directly by Meta for WhatsApp Business Platform usage (such as template message fees or marketing conversation charges) are billed directly through your Meta Business Manager or designated WhatsApp Business Solution Provider account and are non-refundable by WAPIV.

8. Service Termination for Policy Violations

Accounts suspended or terminated by WAPIV or Meta due to violations of our Acceptable Use Policy, anti-spam rules, deceptive practices, or WhatsApp Business Policies are not eligible for refunds.