Terms of Service

1. Introduction and Business Identity

These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Customer", "you", or "your") and WAPIV Technologies ("WAPIV", "we", "us", or "our"), having its principal operating address at:

WAPIV Technologies
210, Ward No. 15, Dindori, Madhya Pradesh, 481880, India
Website: https://wapiv.com
Support: support@wapiv.com

By accessing our website, creating an account, connecting your messaging channels, or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use or access WAPIV services.

2. Description of Services

WAPIV provides a software-as-a-service (SaaS) platform designed for business communication management on WhatsApp. Key platform capabilities include:

• Unified team inbox for multi-agent WhatsApp conversation management;
• Autonomous and human-assisted AI conversational agents for customer inquiry handling;
• Automated lead capture, qualification, and contact status pipeline management;
• Calendar booking synchronization and meeting reservation workflows;
• Custom automated follow-ups, trigger sequences, and webhook dispatches.

WAPIV provides software tooling. WAPIV does not provide telecommunications transport services, does not own the WhatsApp network, and operates as an independent software vendor utilizing third-party messaging APIs including Meta's WhatsApp Cloud API.

3. Eligibility and Account Registration

WAPIV services are intended strictly for commercial and business entities. To register for and use WAPIV:

• You must be at least 18 years of age or the age of majority in your jurisdiction;
• You must have the legal authority to bind the business entity on whose behalf you register;
• You must provide accurate, current, and complete business registration, email, and phone information;
• You must maintain the security and confidentiality of your account credentials, API keys, and session tokens.

You are solely responsible for all activities and messaging interactions conducted under your account credentials. You agree to notify WAPIV immediately at support@wapiv.com upon becoming aware of any unauthorized account access.

4. WhatsApp and Meta Platform Requirements

WAPIV functions by integrating with Meta's WhatsApp Business Platform and Cloud API. Your use of WhatsApp messaging through WAPIV is subject to strict compliance with Meta's terms and policies, including but not limited to:

• WhatsApp Business Terms of Service;
• WhatsApp Commerce Policy;
• WhatsApp Business Messaging Policy;
• Meta Cloud API developer terms and acceptable use guidelines.

Customer Sole Responsibility: You are solely responsible for ensuring that your business category, messaging content, recipient opt-in verification, and promotional broadcast campaigns comply fully with Meta policies. WAPIV does not guarantee phone number verification, quality rating tier maintenance, or template approval by Meta. Suspension or termination of your WhatsApp Business Account by Meta does not create liability for WAPIV.

5. Acceptable Use Policy

You agree not to use the WAPIV platform or connected messaging channels to:

• Send unsolicited bulk messages (spam), unauthorized marketing lists, or deceptive communications;
• Message individuals who have not provided explicit, verifiable consent or who have opted out;
• Promote, distribute, or facilitate prohibited commerce categories (such as illegal substances, weapons, deceptive financial schemes, or age-restricted goods prohibited by Meta policies);
• Impersonate any person, business entity, or government agency;
• Transmit malware, viruses, phishing payloads, or malicious scripts;
• Engage in abusive, harassing, defamatory, or fraudulent conduct;
• Reverse engineer, decompile, crawl, or exploit the platform infrastructure.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

6. AI-Generated Content and Automated Communications

WAPIV provides artificial intelligence tooling utilizing third-party foundation models (such as OpenAI, Groq, Google, and Anthropic). When utilizing AI capabilities:

• AI responses are generated based on the knowledge base documents, system instructions, and customer prompts you configure;
• Artificial intelligence models may occasionally generate inaccurate, incomplete, or unexpected outputs;
• You are responsible for reviewing, testing, and monitoring AI agent instructions, knowledge bases, and outputs;
• You must maintain human-in-the-loop oversight for high-risk, medical, legal, or financial communications;
• WAPIV disclaims liability for commercial losses resulting from reliance on unverified AI conversational outputs.

7. Subscription Plans, Billing, and Pricing

WAPIV services are provided on a recurring subscription basis (monthly or annually) according to the pricing tier selected:

• Starter: ₹1,499/month (or ₹1,199/month billed annually);
• Pro: ₹2,999/month (or ₹2,399/month billed annually);
• Premium: ₹7,200/month (or ₹5,760/month billed annually);
• Optional Add-ons: Additional automation flows (₹500/flow/month) and team seats (₹200/member/month).

All prices are stated in Indian Rupees (INR) unless otherwise indicated. Applicable taxes (such as GST) are calculated and invoiced according to statutory requirements. Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date.

Note: Meta may assess separate conversation-based messaging charges (WhatsApp conversation fees) billed directly through your Meta Business Manager or WhatsApp payment account.

8. Cancellation and Refunds

You may cancel your WAPIV subscription at any time through your account settings or by contacting support@wapiv.com. Cancellations take effect at the conclusion of the current paid billing cycle.

Detailed terms governing cancellations, refunds, duplicate payment resolutions, and plan changes are set forth in our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

9. Customer Data and Intellectual Property

Your Data: You retain all ownership rights in and to the content, contact data, messages, documents, and business materials uploaded or transmitted through WAPIV ("Customer Data"). You grant WAPIV a limited license to process and transmit Customer Data solely as necessary to operate, maintain, and provide the platform services.

WAPIV IP: WAPIV Technologies and its licensors retain all intellectual property rights in the software, algorithms, user interfaces, branding, domain names, documentation, and platform infrastructure. You receive a non-exclusive, non-transferable, revocable license to access the platform during your active subscription period.

10. Service Availability and Modifications

We strive to maintain continuous platform availability. However, services may be subject to scheduled maintenance, emergency security patches, or telecommunications disruptions beyond our reasonable control (including outages of cloud infrastructure providers or the Meta WhatsApp Cloud API network).

WAPIV reserves the right to modify, enhance, or discontinue features of the platform with reasonable notice. Material changes will be communicated via platform announcements or email.

11. Suspension and Termination

WAPIV may suspend or terminate your access to the platform immediately, with or without prior notice, if:

• You breach these Terms or the Acceptable Use Policy;
• Your WhatsApp Business Account is flagged or banned by Meta for spam or policy violations;
• You fail to pay applicable subscription fees;
• Required by law, court order, or regulatory authority.

Upon termination, your right to access the platform ceases. Data deletion following termination is governed by our Privacy Policy.

12. Limitation of Liability

To the maximum extent permitted by applicable law, WAPIV Technologies and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of or inability to use the platform.

In no event shall WAPIV Technologies' aggregate cumulative liability arising from or relating to the service exceed the total subscription fees paid by you to WAPIV during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless WAPIV Technologies, its officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, or legal expenses arising out of or in connection with: (a) your breach of these Terms; (b) your violation of Meta/WhatsApp policies; (c) messages or communications transmitted by you to end customers; or (d) your violation of applicable privacy or consumer protection laws.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal dispute, controversy, or claim arising out of or relating to these Terms or the service shall be subject to the exclusive jurisdiction of the competent courts located in Madhya Pradesh, India.

15. Changes to Terms

WAPIV Technologies reserves the right to revise these Terms from time to time. When revisions occur, we will update the "Last Updated" date at the top of this page. Your continued use of the platform after the publication of revised Terms constitutes your acceptance of the updated terms.